At Ascendia, it is a priority that you are happy with our products and service.
Orders received before 12:00 pm Peruvian local time will be shipped the same day, as long as the product is in stock.
Orders received after 12:00 pm Peruvian local time will be shipped the next business day. Orders are not processed or shipped on Saturdays, Sundays, or holidays.
We cannot guarantee when an order will arrive. Please consider any shipping or transit time provided to you as an estimate only. Rest assured, we’ll keep an eye out for your items to arrive on time.
The confirmation of any order, whether electronic or otherwise, does not constitute a 100% confirmation. We reserve the right at any time after receiving your order to accept or reject your order for any reason.
At Ascendia we accept all credit cards: visa, mastercard, american express, dinners, etc.
There is no charge for using your credit card to make purchases.
It is necessary to provide your exact billing address and phone number (address and phone number that your credit card bank has on file).
Providing incorrect information may cause a delay in the processing of your order.
You are solely responsible for all additional sales taxes.
There is the possibility that at some point the product you have ordered will be out of stock, which could delay the fulfillment of your order.
Any product you have ordered that is out of stock will be brought to your attention and you will be informed if it is not available for immediate shipment. You can cancel your order once we have contacted you with the estimated shipping date.
Ascendia as a conscious Peruvian brand, we practice a triple impact business model and we want to encourage more responsible purchasing behavior.
Due to the difficulty and effort that we put into our garments, in addition to the ancient techniques used and the commitment that our impact on the environment is minimal, we do not accept returns.
Thank you for your understanding and for supporting our commitment to sustainability. Any query, question or concern about your purchase, contact us at firstname.lastname@example.org